Business
Polaris Bank Puts Customer Feedback at Centre of 2026 Service Week
Polaris Bank says it will use this year’s Customer Service Week to deepen customer engagement, improve feedback channels and recognise employees who go beyond routine service delivery.
The bank will join organisations worldwide in marking the 2026 Customer Service Week from October 5 to 9 under the theme “The Extra Mile.”
Rather than limiting the celebration to customer appreciation, Polaris Bank said it plans to use the week to strengthen the link between customer feedback and improvements in its banking services.
From annual celebration to service culture
Customer Service Week has become an annual opportunity for organisations to recognise frontline employees and highlight the importance of customer experience.
For Polaris Bank, however, the bank says its activities have increasingly reflected its wider approach to customer service.
Its previous celebrations have focused on different aspects of service delivery. The 2020 theme, “Dream Team”, highlighted teamwork during a difficult period, while “Team Service” in 2023 focused on collaboration in creating smoother customer experiences.
The 2025 theme, “Mission: Possible”, centred on employees overcoming challenges to deliver better experiences.
This year, the emphasis shifts to “The Extra Mile”, with the bank saying the theme reflects changing expectations among banking customers.
What “The Extra Mile” means for customers
According to the bank, going beyond expectations could involve resolving complaints more quickly, providing clearer information, simplifying processes or anticipating customers’ needs.
It also includes showing empathy when customers encounter difficulties, the bank said.
The approach is expected to cover Polaris Bank’s physical and digital service channels, including its branches, contact centre and VULTe digital banking platform.
The bank said customers will also be encouraged to provide feedback during the week, with their responses expected to inform further service improvements.
“Customers are at the heart of everything we do.”
— Kayode Lawal, Managing Director/CEO, Polaris Bank
Polaris Bank points to customer experience progress
The bank cited its performance in the 2022 KPMG Customer Experience Survey as evidence of progress in its customer experience efforts.
Polaris Bank said it was reported as the most improved bank in the retail segment, moving five places to sixth position in the survey.
That recognition, according to the bank, reflected efforts to improve the quality and consistency of interactions with customers.
However, customer experience in banking extends beyond awards and rankings, particularly as customers increasingly use digital channels alongside traditional branches.
Issues such as response times, complaint resolution, ease of transactions and the reliability of digital services can directly affect how customers assess their banks.
CEO: Customers must remain central to growth
Speaking ahead of the 2026 celebration, Polaris Bank’s Managing Director/CEO, Kayode Lawal, said customer feedback remained important to the bank’s growth.
“Customers are at the heart of everything we do. Their feedback, trust and partnership challenge us to keep improving and delivering value every day. Customer Service Week is an opportunity to recognise that relationship and remind ourselves that great service must go beyond expectation,” he said.
The bank said the activities planned for this year’s celebration will take place across its branches, digital platforms and other customer touchpoints.
It also plans to recognise employees regarded as service champions as part of the week-long programme.
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Why it matters
For bank customers, the significance of the campaign will ultimately depend on whether commitments made during the week translate into improvements that continue after the celebration ends.
Polaris Bank said it wants exceptional customer service to become an everyday practice rather than something associated only with an annual event.
The bank’s stated focus is therefore not only on celebrating employees but also on listening to customers, responding to their concerns and using feedback to improve how services are delivered.
With “The Extra Mile” as its 2026 theme, the bank says every customer interaction should provide an opportunity to improve the overall banking experience.
Business
Nigeria’s Businesses Urged to Plan Succession Beyond Founders
Nigerian entrepreneurs have been urged to plan for leadership transitions, strengthen business systems and invest in long-term value creation to ensure their enterprises survive beyond their founders.
The call was made at the fourth edition of Time Out With Kate, an entrepreneurship conference held under the theme “Building Transgenerational Businesses 4.0”, which focused on business continuity, responsible leadership and wealth creation across generations.
The conference challenged business owners to look beyond immediate profits and consider whether their enterprises have the structures, people and strategies needed to remain viable in the future.
Why many businesses need to think beyond their founders
The ability to establish a profitable business does not automatically guarantee its survival over the long term.
Businesses that depend heavily on their founders may face difficulties when leadership changes, particularly where responsibilities, management processes and succession arrangements have not been clearly established.
Discussions at the conference highlighted the importance of developing employees, creating effective business systems, honouring commitments and preparing for leadership transitions.
These measures can help enterprises preserve institutional knowledge, maintain operations and provide more stable employment as they grow.
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Seven principles for building lasting businesses
The conference was convened by Catherine Opeyemi Adesomoju, popularly known as Sister Kate, an entrepreneur, author, evangelist and managing director and chief executive of Spectrum Holdings.
Adesomoju, who has participated in executive programmes at Lagos Business School and Harvard Business School, emphasised the need for entrepreneurs to approach ownership as a responsibility that extends beyond possessing assets.
The conference identified seven pillars of ownership as essential to building resilient enterprises: vision, focus, discipline, learning, courage, integrity and value.
The principles point to the importance of setting clear business goals, maintaining consistent standards, adapting to economic changes and creating products and services that meet lasting needs.
For business owners, the emphasis on integrity and value also highlights the need to build trust with employees, customers, suppliers and other stakeholders.
Business succession and the wider economy
Planning for business continuity has implications beyond individual entrepreneurs and their families.
Enterprises that remain operational through leadership changes can help preserve jobs, sustain commercial relationships and retain skills and experience within the economy.
The conference also extended the conversation to employees, government and communities, stressing their shared responsibilities in promoting accountability, economic development and sustainable growth.
However, the press release did not provide data on the number of Nigerian businesses affected by succession challenges or evidence measuring the economic impact of the conference’s recommendations.
From entrepreneurship to institution-building
Since its launch in 2023, Time Out With Kate has provided a platform for entrepreneurship education, mentorship and discussions on purposeful leadership.
The fourth edition was powered by His Presence Foundation, with sponsorship support from itel Energy, Oraimo and Spectrum Innovation Technologies Limited.
Its central message was that building a successful enterprise requires more than generating revenue: business owners must also create structures and develop people capable of sustaining its operations over time.
For entrepreneurs seeking long-term growth, this means treating succession planning, leadership development and institutional stability as part of business strategy rather than issues to address only when a founder is preparing to leave.
The broader challenge is turning these principles into practical action, including documented succession plans, stronger governance structures and systems that allow businesses to function without depending entirely on one individual.
Business
JMG Backs Lagos Business School Competition to Develop Future Business Leaders
JMG Limited has sponsored a public-speaking competition organised through Lagos Business School’s MBA Careers and Placement Unit, using the platform to engage students on leadership, communication and career development.
The Beta Gamma Sigma (BGS) Mini-Keynote Speaking Competition was held on 26 September 2026, bringing participants together to present ideas and demonstrate their public-speaking skills.
The partnership reflects growing attention to communication as a professional skill, particularly for emerging business leaders expected to explain ideas, engage stakeholders and make decisions across different industries.
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Why communication matters in business leadership
JMG, which operates across power generation, heating, ventilation and air conditioning (HVAC), climate solutions, solar energy and haulage, said its support for the competition was part of its commitment to leadership development and talent engagement.
The company used the event to introduce participants to its business operations and explain how its services support businesses, industries and infrastructure in Nigeria.
Rabi Jammal, JMG’s chief commercial officer, said the partnership was intended to help emerging professionals develop their confidence and communication abilities.
“At JMG, we believe that sustainable growth is ultimately about people. Businesses need talented individuals who can think, communicate and lead effectively,” Jammal said.
He added that the partnership offered the company an opportunity to support an institution developing future leaders while creating opportunities for young professionals to strengthen their voices and confidence.
Lagos Business School provides platform for emerging talent
Lagos Business School is known for its business and management education programmes, which focus on leadership, professional development and business practice.
Through the BGS Mini-Keynote Speaking Competition, participants had an opportunity to present ideas before an audience and demonstrate their ability to communicate clearly and think critically.
The event also provided a platform for interaction between students and a company operating in several sectors of the Nigerian economy.
For participants preparing to enter or advance in the workplace, these skills can be relevant to presentations, negotiations, team management and engagement with clients and business partners.
However, the information provided about the competition did not include the number of participants, the names of winners or details of any prizes, internships or employment opportunities arising from the event.
Beyond sponsorship: What the partnership could mean
JMG said its engagement with Lagos Business School forms part of its broader commitment to professional development and building relationships with the communities it serves.
The partnership also offers a route for the company to introduce its operations to emerging professionals who may become future employees, entrepreneurs or business partners.
Its longer-term impact will depend on whether engagements of this kind lead to sustained learning opportunities, mentorship, internships or other forms of professional support.
Neither the company’s announcement nor the details supplied for this report specified whether the partnership includes further activities beyond the competition.
For now, the event highlights the role of public speaking in professional development and provides an example of how businesses can engage with business schools beyond conventional recruitment.
Business
JMG Showcases Energy Solutions as MAN Welcomes New President
JMG Limited has showcased its battery, inverter and home appliance offerings at a manufacturers’ exhibition in Lagos, highlighting the role of energy solutions in supporting businesses and households amid Nigeria’s industrial development drive.
The exhibition, held from 5 to 7 October 2026 at the Oriental Hotel, Lagos, formed part of activities marking the Manufacturers Association of Nigeria’s (MAN) 54th Annual General Meeting and the sixth Adeola Odutola Lecture.
The event also coincided with the inauguration of Dr Eric Okoye as MAN’s new president, succeeding Otunba Francis Meshioye, an executive director of JMG Limited.
JMG highlights batteries, inverters
At the exhibition, JMG displayed its LivFast and Lithion batteries, inverters and other energy solutions designed for residential, commercial and industrial applications.
The company’s participation comes amid continued demand for reliable electricity solutions among Nigerian households and businesses, many of which require alternative power sources to maintain daily operations.
Through its home appliances division, Jamara Home, the company also presented Barossa AEON appliances, targeting consumers seeking products for modern household use.
However, the exhibition announcement did not provide sales figures, customer uptake or other data to measure the commercial impact of the showcase.
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MAN leadership transition takes centre stage
The exhibition brought together manufacturers, business leaders, policymakers and other stakeholders to showcase products, exchange ideas and explore business partnerships.
Okoye’s emergence as MAN president marks a leadership transition for the association, which represents manufacturers across Nigeria’s industrial sector.
Meshioye, who served as the outgoing president, remains an executive director of JMG Limited.
MAN’s leadership is significant to the manufacturing sector’s engagement with government and other stakeholders on issues affecting industrial production, investment and business competitiveness.
Why the exhibition matters
For manufacturers, access to dependable energy remains an important consideration in production costs, operational efficiency and business continuity.
The display of batteries and inverters placed energy supply among the practical business needs represented at the exhibition, while Jamara Home’s appliance showcase highlighted the consumer-facing side of the company’s operations.
The event also offered JMG and Jamara Home an opportunity to engage existing and prospective customers and build relationships with other players in the manufacturing industry.
JMG said its participation reinforced its links with Nigeria’s manufacturing community and its commitment to discussions on industrial development, energy efficiency, innovation and sustainable growth.
What to watch next
The broader significance of the exhibition will depend on whether engagements among manufacturers translate into commercial partnerships, increased investment and practical solutions to the challenges facing Nigerian businesses.
For JMG and Jamara Home, future sales performance, customer adoption and measurable business outcomes would provide a clearer indication of the impact of their participation.
For MAN, the new leadership’s priorities and engagement with government and industry stakeholders will be important in determining how the association responds to manufacturers’ concerns and opportunities for growth.
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