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Truecaller Expands Business Chat Platform to Global Partners, Targets Shift from SMS to Trusted Messaging

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Global communications company Truecaller has announced the expansion of its Business Chat platform, granting access to global channel partners and enterprise solution providers.

The move is designed to help businesses transition from traditional SMS messaging to a more secure, verified, and interactive communication system.

The company said the expansion will enable partners to offer clients a “smart, media-rich, and conversational” experience, built to improve trust and engagement with customers.

Why it matters

As digital communication channels become increasingly crowded, businesses are facing growing challenges in capturing customer attention and building trust.

Truecaller’s Business Chat platform aims to address this by offering verified interactions, reducing spam risks, and improving credibility in business-to-customer communication.

With over 500 million active users globally, the company is positioning the platform as a key tool for enterprises seeking more effective engagement strategies.

What Truecaller is saying

Priyam Bose, Global Head of Go-To-Market at Truecaller, said the nature of enterprise communication has changed significantly.

“The definition of success for modern enterprises has fundamentally evolved. It’s no longer just about delivery – it’s about earning attention, establishing credibility, and driving meaningful conversion.”

He added that opening the platform to global partners creates new opportunities for brands.

“By opening up market access to our global partners, we’ve created a powerful gateway for brands to engage with over 500 million active users where they already interact daily through communication that is contextual, trusted, free from clutter, and designed to initiate actions.”

Industry rollout and partners

The platform is already being deployed across several markets through key partners.

Companies such as Gupshup and OneXtel are live in India, while Globe Teleservices, Cloudcom, and Sling Africa are supporting expansion in other regions.

The company says these partnerships will accelerate adoption and scale across global markets.

How the platform works

Truecaller Business Chat offers a “clutter-free” communication environment, where businesses can engage customers through verified profiles.

The platform also provides real-time data insights and engagement metrics, allowing companies to refine communication strategies and personalise customer interactions.

This data-driven approach, the company says, helps businesses adapt messaging at every stage of the customer journey.

Impact on businesses and users

For businesses, the platform could improve conversion rates by increasing message credibility and reducing ignored or flagged communications.

For users, it promises fewer spam messages and more trustworthy interactions with verified brands.

This comes as spam and fraud remain a major concern globally, with Truecaller reporting billions of unwanted calls identified annually.

What’s next

Truecaller says the global rollout will continue as more partners integrate the Business Chat platform into their enterprise offerings.

The company is also expected to further enhance its communication tools as competition grows in the business messaging space.

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Tinubu Commissions Gateway International Airport in Ogun, Hailed as Boost for Investment

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President Bola Tinubu commissioning Gateway International Airport in Ogun State

President Bola Ahmed Tinubu has officially commissioned the Gateway International Airport in Iperu-Remo, Ogun State, in a move seen as a major step in expanding Nigeria’s aviation and economic infrastructure.

The event drew top political leaders, business figures and industry stakeholders, highlighting the project’s national significance.

Among those present was real estate developer Adetola Emmanuelking, who welcomed the president and described the airport as a transformative development for the region.

Why it matters

The new airport, delivered under the administration of Ogun State Governor Dapo Abiodun, is expected to improve connectivity and position the state as a strategic hub for commerce, logistics and tourism.

Analysts say improved transport infrastructure could attract investors seeking alternatives to Nigeria’s congested commercial centres.

Aare Emmanuelking said the project would have wide-ranging economic benefits.

“A game-changer that will not only boost connectivity but also stimulate real estate growth, tourism, and industrial expansion across the region.”

Government perspective

Speaking at the commissioning, President Tinubu praised the Ogun State government for delivering what he described as a “world-class facility”.

“This aligns with our Renewed Hope Agenda and underscores the importance of strategic infrastructure in driving national development.”

The president stressed that infrastructure investment remains central to economic growth and job creation across Nigeria.

Industry and public reactions

Business leaders at the event said the airport could ease logistics challenges and reduce travel bottlenecks for investors and manufacturers operating in Ogun and neighbouring states.

Aviation experts note that secondary airports like Gateway International Airport can help decongest major hubs such as Lagos while opening up new economic corridors.

Local residents and entrepreneurs are also expected to benefit from increased commercial activity, with potential growth in hospitality, transport and real estate sectors.

What’s next

The airport is expected to begin phased operations, with stakeholders watching closely to see how quickly airlines, cargo operators and investors take advantage of the new facility.

Experts say sustained success will depend on efficient management, security, and integration with road and rail networks.

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Union Bank crisis: Alleged Mismanagement by Former Directors led to ₦400bn Losses, Regulators Say

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Nigeria’s banking regulator has intervened in the operations of Union Bank of Nigeria Plc after uncovering what it describes as large-scale financial mismanagement linked to former directors, raising concerns about corporate governance and financial stability.

What happened

According to findings referenced in a press statement, former directors of the bank allegedly concealed over ₦250 billion in losses and exposed the institution to significant risk through unprotected foreign borrowing.

The report also claims that more than $300 million in external loans were improperly structured, leaving the bank solely responsible for repayment obligations.

Investigators further allege that over $100 million was withdrawn irregularly, while internal funds were used to acquire shares in the bank—actions that may breach financial regulations.

Regulatory intervention

The Central Bank of Nigeria (CBN) stepped in amid fears that the bank’s financial position could deteriorate further.

Officials say the intervention was necessary to stabilise operations and prevent wider risks to Nigeria’s banking system.

“Without timely regulatory action, the situation could have escalated into a systemic crisis,” a financial analyst familiar with the matter said.

Why it matters

Union Bank is one of Nigeria’s long-standing financial institutions, and any instability could have ripple effects across the economy.

Experts warn that such cases highlight ongoing concerns about corporate governance, transparency, and risk management in the banking sector.

 

For customers, the episode raises questions about how deposits are protected and how regulators monitor financial institutions.

Industry and public reactions

Banking analysts say the situation underscores the importance of stronger oversight and accountability.

Some stakeholders have also called for stricter penalties for financial misconduct to deter future violations.

Signs of recovery

Since the intervention, Union Bank is reported to be stabilising, with efforts underway to restore financial health and rebuild trust.

Regulators and industry observers say recovery will depend on sustained reforms, improved transparency, and stronger internal controls.

What’s next

Authorities are expected to continue investigations into the actions of former directors, with potential legal and regulatory consequences.

The CBN is also likely to strengthen oversight mechanisms to prevent similar occurrences in other financial institutions.

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Comptroller Frank Onyeka Sweeps Maritime Awards for Revenue Generation and Anti-Smuggling

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Comptroller Frank Okechukwu Onyeka, the Customs Area Controller of Tin Can Island Port Command, has won two major accolades at the 28th Maritime Industry Merit Awards (MIMA 2026), held at Oriental Hotel, Victoria Island, Lagos, on March 30, 2026.

He was named the Most Outstanding Customs Area Controller in Revenue Generation and Most Outstanding Customs Area Controller in Anti-Smuggling, beating competitors with over 90% of more than 4,000 votes.

Why it matters

Tin Can Island Port is Nigeria’s second-largest port, handling billions in import and export trade annually. Comptroller Onyeka’s achievements signal a significant boost in customs efficiency, revenue collection, and national economic protection, impacting government funding and trade facilitation.

Under his leadership since December 2024, the command has recorded record-breaking revenues and significant anti-smuggling successes, reinforcing Nigeria Customs Service’s (NCS) reputation as a trade enabler.

Record-breaking Revenue Collection

Known in maritime circles as the “Revenue Guru,” Onyeka implemented business-friendly strategies that attracted stakeholders to Tin Can Port. Highlights include:

2024 fiscal year: N1.256 trillion collected under his watch.

2025 revenue: N1.609 trillion, exceeding the target by over N85 billion and surpassing 2024 revenue by over N400 billion.

Notable single-day achievement: N16.4 billion collected in August 2025 via the Unified Customs Management System, B’Odogwu.

Onyeka declared Tin Can Port a trade-enabler in 2026, emphasizing that all collectable revenues would be gathered without compromise.

“Our policy of ‘No Choking’ ensures a business-friendly environment for legitimate traders while safeguarding national revenue,” Onyeka said.

Anti-Smuggling Achievements

Beyond revenue, Onyeka has led a stringent anti-smuggling campaign at Tin Can Port. Key results include:

Seizures of illicit drugs, including Cannabis Indica and Crystal Methamphetamine worth over N15 billion between October 2025 and February 2026.

High-profile container intercepts, with all suspects handed to the National Drug Law Enforcement Agency (NDLEA) for prosecution.

“Our intelligence-led operations have significantly reduced illicit trade at the port, protecting national security and the economy,” Onyeka said.

Career and Recognition

Born March 13, 1968, in Lagos, Onyeka holds a B.Sc in Political Science and a Master’s in Public Administration. He joined NCS in 1991, rising through ranks with postings across major commands including Seme Border, Jalingo, and Apapa.

He has received numerous awards:

Comptroller General of Customs Value Addition Award (2023, 2024)

Eagle Eye Transparency and Integrity Initiative Recognition (2025)

Gold Award for Leadership Excellence, League of Maritime Editors (2025)

Beacon of Economic Excellence, Nigeria Professional Wrestling Federation (2025)

Onyeka also supports capacity building, organizing training workshops for maritime journalists in 2025.

“Capacity building and stakeholder engagement are central to sustainable customs operations,” he explained.

What’s next

With 2026 underway, Tin Can Port under Onyeka’s leadership is set to continue record-breaking revenue collection and anti-smuggling efforts, making it a model for other Nigerian ports.

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